FAQ
Can an employee exchange their Tier 2 or Tier 3 item if they want a different item than ordered?
No – H&M once employee confirms a Tier 2 or Tier 3 item, H&M is billed for that item.
An employee accidentally shipped item to a wrong address, how can they correct the shipping?
Contact Paul Henry at Image Concepts: 800-200-2431 or <info@imageconceptsinc.com>
An employee received a wrong item or different size than ordered, how can they return and receive the correct item?
Contact Paul Henry at Image Concepts: 800-200-2431 or <info@imageconceptsinc.com>
An employee never received the award although it shows that it was delivered to the designated address. What do they do?
Contact Paul Henry at Image Concepts: 800-200-2431 or <info@imageconceptsinc.com>
Can an employee save lowered Tiered awards for a higher Tiered award (Example: save two Tier 2 awards in exchange for 1 Tier 3 award)?
No – An employee is awarded either a Tier 1 (spot award), Tier 2 or Tier 3 online award which is determined by the manager/supervisor depending on their notable safety behavior.
Can employee receive the award item without the logo?
Some items inventoried already have either the “H&M” or “Nobody GETS HURT” logos on them, although most premium items (brand named items) do not have a logo.
How can an employee provide feedback or give suggestions?
An employee will have an opportunity to give feedback when they place a Tier 2 or Tier 3 order. Once they click “Done” after checkout, the webpage will automatically take them to a survey.
